All items are shipped by Australia Post from Melbourne unless arranged otherwise prior to purchase.
Delivery within Australia will take approximately 2–5 business days. International delivery rates and times vary.
Please get in touch prior to purchase if you would like express or insured delivery
Your tracking number will be emailed to you when lodged with Australia Post so you can see where it is on its way to you. If you have any trouble tracking your parcel, please contact AusPost on 1800 101 318.
Graffiti Ore is not responsible for items lost or stolen in the mail.
Each Piece of Graffiti Ore is completely unique and can not be replicated so please be 100% certain before purchasing and do not hesitate to ask any questions about an item before doing so.
We do not accept returns will except exchanges or can adapt pieces if they are not suitable to the wearer.
If you have any issues with your piece or need it to be repaired please get in touch to see what we can do to help.
Store in a cool, clean dry place.
Keep away from extreme heat. Epoxy resin is a type of plastic, which means its melting point is lower than the melting point of metal. While epoxy resin can be flamed when its first mixed together and is still in the curing/ hardening stage, once it has cured a flame can ruin the piece.
Keep away from water and water based products to avoid tarnishing.
Remove your jewellery when applying moisturiser, sunscreen, hairspray or other beauty products. Chemicals and Oils can effect the surface of the resin.
Sterling silver has some softness to it. Please store carefully and safely avoiding pressure on the piece. If the silver gets bent or damaged please get in touch for repairs.
Silver hooks can be removed and cleaned/polished with silver cleaner and a soft jewellery cloth.
Resin coasted pieces can be cleaned with a mild soap and water or polished using a plastic polish.
If your piece has been damaged or broken please get in contact with the issue as we may be able to fix it for you.